Director of Digital Strategy & Operations

JOIN TEAM MUELLER

Director of Digital Strategy & Operations

ABOUT THE POSITION

Mueller Communications, a well-established and highly regarded marketing, communications, and creative firm, is looking to add a Director of Digital Strategy & Operations to its talented team.

This valuable team member will be a leader in client strategy and management as well as internal operations excellence. They will work closely with the executive team to build and implement process that supports the continued growth of the firm. They will also lead key client teams and aid in the development of staff.

Mueller Communications’ clients have high expectations and we are looking for another A-player to join us in exceeding those expectations. We take a collaborative problem-solving approach and this position is ideal for someone who enjoys being part of and leading close-knit teams and is looking to grow themselves and others through mentorship and challenging client work.

WHAT YOU'LL BE DOING

Project Management & Operations (Internal)

Lead efforts to evaluate, optimize, and document Mueller’s platforms, project management and fulfillment processes;
Oversee and work with channel owners to maximize efficiency, resiliency, and excellence;
Present and train on digital and operational fundamentals and improvements as needed;
Manage internal & external resources to deliver services for clients; and
Demonstrate initiative to troubleshoot and strategically problem solve issues that hamper efficiency, resiliency, or excellence.

Staff Leadership and Development (Internal)

Demonstrate ability to lead and motivate teams to produce outcomes that exceed client expectations on time and within budget;
Play a leadership role in talent cultivation, identifying team members with specific skill sets and placing them on teams that best leverage their skills; and
Coach and mentor client team members to become stronger agency professionals.

Client Management (External)

Manage, build relationships with, and be a primary contact for multiple key clients;
Establish yourself as a go-to strategic resource and driver with the ability to orchestrate execution that delivers exceptional results; and
Lead or co-lead client meetings to maintain healthy and regular communication with all stakeholders.

Business Development | Entrepreneurial Mindset

Work with VP of Digital to identify and pursue new business prospects;
Lead client intake for marketing needs and oversee the proposal and pitching process; and
Identify industry trends and insights to be leveraged in both work delivery and business development.

Fulfillment & Performance Management

Coordinate with clients and campaign analysts to establish goals and KPIs that are meaningful representations of success;
Guide strategic direction in the following channels through analysis of competition, evolving best practices, and market conditions:
Paid ads (SEM, social, programmatic)
SEO
Email/Marketing automation
Website & ecommerce development
Ensure the optimization of delivery for the platforms above either through collaboration with channel-specific staff, or leveraging your individual skillset in digital campaign execution;
Manage client reporting platforms & data humanization with the support of channel owners; and
Work with campaign analysts to ensure performance reporting is precise and illustrates outcomes in digestible actionable ways that align with client goals.

QUALIFICATIONS THAT WILL MAKE YOU STAND OUT

Intrinsic sense of ownership of your domain and pride in your impact on the success of clients and the firm;
Strategic marketing mind;
Extensive experience in client-facing communications roles with strong track record of building long-tenured relationships that deliver on shared goals;
In-depth knowledge of different digital marketing channels with a track record of activating effective multi-channel campaigns;
Strong analytical skills with proven ability to provide insight with a common sense touch;
Proven ability to connect and build relationships with team members that aids in their professional development;
Excellent project management skills with successful record of working on multiple time-sensitive projects at once, delivering on time and on budget;
Ability to defend decisions based on established strategies to both internal teams and clients;
Polished written and verbal communication skills; and
In-office presence 3+ days per week.

WHY YOU’LL LOVE WORKING HERE

Total Rewards offering that includes a competitive salary, 401(k) and profit-sharing, bonuses, and comprehensive health and wellness benefits
Award-winning culture that earned us Milwaukee Business Journal’s Best Place to Work 3 years running (2020, 2021, 2022)
Beautiful newly-renovated modern workspace perfected for collaboration
Flexible hybrid working model that prioritizes work/life balance so you can live your best life at work and at home
Emphasis on professional development that includes paid membership in professional associations, internal lunches to support company growth and other career ambitions
One-of-a-kind concierge program dedicated to help the entire Mueller team discover an improved sense of workplace satisfaction, celebration, and organization
Regular Happy Hours and company outings to socialize with colleagues, have fun, and strengthen the team.
Fully stocked kitchen so no one ever has to skip breakfast or lunch to meet their deadlines

HOW TO APPLY

To apply for this position, please submit the following:

A resume that highlights your skills and experience
A cover letter that explains why you are interested in the position and why you would be a good fit
A portfolio of your work, if applicable

We look forward to reviewing your application! If your skills and experience are a match, a member of our team will be in touch. Thank you for your interest in working for Mueller Communications!

OUR TEAM IS INCREDIBLY RESILIENT, EXCEPTIONALLY CREATIVE AND RELENTLESS IN OUR COMMITMENT TO EACH OTHER AND OUR CLIENTS.

L O R I R I C H A R D S A N D J A M E S M A D L O M ,
C E O S